Get in touch with Affirmative today.

Tel: 08000 44 84 84

Email:

New Business – newbusiness@affirmative.co.uk

Existing Customers – support@affirmative.co.uk

The business of providing bridging and development finance does not start at 9am or end at 5pm. Our sales staff are available whenever they are needed. If you need to call, please do.

If you are experiencing difficulties in maintaining your monthly payments, or think that you may begin to struggle with your payments or redemption proposals, please contact us as soon as possible to discuss how we may be able to help and to discuss the options available to you.

Call us on 08000 44 84 84 (select option 3). Our office hours are 9am to 5pm Monday to Friday or you can email us at support@affirmative.co.uk and we will contact you as soon as possible.

We are here to help you. We will listen, support you and try to come to a solution that works best for you.

You may also find the following sources of information helpful:

• Money Helper: Money Navigator tool
https://www.moneyhelper.org.uk/en/money-troubles

• For self-employed and small businesses
https://businessdebtline.org/

• Financial Conduct Authority:
https://www.fca.org.uk/consumers/financial-impact-rising-costs-living

Seeking debt help at an early stage can prevent the situation from getting worse and help you to find a solution to deal with the problem.

Free and impartial debt advice is also available from various debt advice bodies and the MoneyHelper service has details on where to find this information:

https://www.moneyhelper.org.uk/en/money-troubles/dealing-with-debt/use-our-debt-advice-locator

Advice can be provided over the phone, face-to-face or online.

Our aim is to provide you with an exceptional level of service throughout your dealings with us. If you feel dissatisfied with any aspect of your experience with us please do not hesitate to contact us on 08000 44 84 84.

Alternatively you may wish to write to us at our address or by email to complaints@affirmative.co.uk.

The Financial Ombudsman Service provides a scheme for solving disputes in the mortgage industry where it cannot be solved in-house. Sprint Loans Limited, Ascent Funding Limited, Constructive Lending Limited and UK Mortgage Corporation Limited do not subscribe to this scheme and so this will not be available to you for any dealings with these companies.

For dealings with Affirmative Finance Limited and if you are dissatisfied with our response to your complaint or we do not provide a final response within 8 weeks you may have the right to take your complaint to the Financial Ombudsman Service. They will not deal with a complaint unless you have given us the opportunity to resolve it first. You can find out more about the Financial Ombudsman Service and their service by visiting their website.